Terms of Service

1. Acceptance of Terms

By accessing and using Cari ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this service.

These Terms of Service ("Terms") govern your use of our citizen empowerment platform, including our web dashboard, mobile application, AI-powered services, and all related features. By using Cari, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using Cari on behalf of a government agency, organization, or business, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

Cari is a comprehensive citizen empowerment platform that bridges the gap between government and citizens through AI-powered engagement, mission management, and verifiable credentials. Our Service includes:

2.1 Core Platform Features

• Digital Identity Management: Secure storage and management of verifiable credentials using W3C standards
• Government Mission Participation: Citizen engagement in government initiatives, programs, and civic activities
• AI-Powered Guidance: Personalized recommendations using local Gemma-3-1b models for privacy-first assistance
• Multimodal Feedback System: Text, audio, and image feedback submission for government agencies
• Offline-Capable Mobile App: React Native application with offline functionality and data synchronization
• Government Dashboard: KPI monitoring, goal management, and citizen engagement analytics

2.2 AI and Machine Learning Services

• Local AI Processing: Privacy-first AI recommendations running locally on your device
• Citizen Matching: Intelligent matching of citizens with relevant government missions
• Content Safety: Automated filtering and bias detection for user-generated content
• Goal Analysis: AI assistance in breaking down government objectives into actionable missions

2.3 Verifiable Credentials System

• Decentralized Identifiers (DIDs): Unique identifiers following the format did:cari:user:uuid
• W3C Compliance: Standards-compliant verifiable credentials with cryptographic proofs
• Credential Verification: Real-time verification of digital credentials and presentations
• Selective Disclosure: Control over what information is shared when presenting credentials

3. User Accounts and Authentication

3.1 Account Creation and Verification

To use our Service, you must create an account by providing accurate and complete information. You must be at least 13 years old to create an account. We may require additional verification for certain features or government services.

• Provide accurate personal information including name, email, and phone number
• Complete phone verification for account activation
• Set up secure authentication using passkeys and 4-digit security codes
• Maintain up-to-date profile information and preferences

3.2 Account Security and Responsibilities

You are responsible for maintaining the security of your account and all activities that occur under your account:

• Keep your passkey credentials and security codes confidential
• Notify us immediately of any unauthorized access or security breaches
• Use strong, unique passwords and enable multi-factor authentication when available
• Regularly update your account information and security settings

3.3 Account Types and Roles

Cari supports multiple user types with different access levels and permissions:

• Citizens: Standard users who can participate in missions, manage credentials, and provide feedback
• Government Officials: Users with access to government dashboards and mission management tools
• Business Users: Organizations that can create and manage business-related missions and goals
• Curators: Users who help moderate content and ensure platform quality
• Administrators: Platform administrators with full system access and management capabilities

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for lawful purposes related to citizen engagement and government participation:

• Manage your digital identity and verifiable credentials
• Participate in government missions and civic engagement activities
• Submit feedback and communicate with government agencies
• Access AI-powered guidance and recommendations
• Use offline features and data synchronization
• Engage with your community and fellow citizens

4.2 Prohibited Uses

You may not use our Service for any unlawful or prohibited purposes:

• Violate any applicable laws, regulations, or government policies
• Create fake, fraudulent, or misleading identities or credentials
• Infringe on intellectual property rights or privacy of others
• Transmit harmful, malicious, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with the proper functioning of the Service or other users' experience
• Use the Service for commercial purposes without authorization
• Circumvent security measures or attempt to reverse engineer our systems
• Spam, harass, or abuse other users or government officials
• Submit false or misleading feedback or mission reports

4.3 Content Standards

All content you submit must comply with our content standards:

• Be accurate, truthful, and not misleading
• Respect the rights and dignity of others
• Not contain hate speech, discrimination, or harassment
• Not include personal information of others without consent
• Be relevant to the mission or feedback context
• Comply with applicable laws and government regulations

5. Digital Credentials and Identity Management

5.1 Verifiable Credentials

Our Service allows you to create, store, and manage verifiable digital credentials. You are responsible for:

• Ensuring the accuracy and validity of your credential information
• Maintaining the security of your digital wallet and private keys
• Complying with government requirements for credential use and verification
• Not sharing credentials with unauthorized parties or for fraudulent purposes
• Promptly reporting any compromise or loss of your credentials

5.2 Credential Issuance and Verification

We may issue verifiable credentials on behalf of government agencies or other authorized issuers. You acknowledge that:

• Credentials are issued based on information you provide and government verification
• We reserve the right to revoke credentials if they are found to be fraudulent or invalid
• Credential verification is subject to the policies of the issuing authority
• You must present credentials truthfully and only for legitimate purposes

5.3 Decentralized Identifiers (DIDs)

Your account is associated with a unique Decentralized Identifier (DID) following the format did:cari:user:uuid. You are responsible for:

• Maintaining control of your DID and associated cryptographic keys
• Using your DID only for legitimate identity verification purposes
• Not transferring or selling your DID to other parties
• Reporting any compromise or unauthorized use of your DID

6. Mission Participation and Government Integration

6.1 Mission Participation

Citizens can participate in government missions through our platform. When participating in missions:

• You must meet the requirements and prerequisites specified for each mission
• Complete missions honestly and in accordance with the stated objectives
• Submit accurate progress reports and evidence of completion
• Respect the rights and safety of other participants and community members
• Comply with all applicable laws and regulations during mission participation

6.2 Government Agency Integration

Our Service integrates with government systems and services. When using government features:

• You must comply with applicable government regulations and policies
• Government agencies may have their own terms, conditions, and requirements
• We facilitate but do not control government processes or decisions
• Government data use is subject to official policies and legal requirements
• You may be subject to additional verification or background checks

6.3 Feedback and Communication

When submitting feedback or communicating with government agencies:

• Provide constructive, relevant, and truthful feedback
• Respect the time and resources of government officials
• Follow proper channels and procedures for official communications
• Understand that feedback may be subject to public records laws
• Maintain professional and respectful communication

7. AI and Machine Learning Services

7.1 Local AI Processing

Our Service includes AI-powered features that run locally on your device for enhanced privacy:

• AI recommendations are generated using local models and do not transmit personal data
• You can opt out of certain AI features while maintaining core platform functionality
• AI-generated content is provided for informational purposes and should not replace professional advice
• We are not responsible for decisions made based on AI recommendations

7.2 Cloud AI Services

Some AI features may use cloud-based services for content analysis and safety filtering:

• Only necessary data is sent to cloud AI services, with personal identifiers removed when possible
• Data sent to cloud services is not retained longer than necessary for processing
• We use reputable AI providers with strong privacy commitments
• You can control which content is processed by cloud AI services

7.3 AI Limitations and Disclaimers

You acknowledge and agree that:

• AI systems may produce inaccurate, biased, or inappropriate results
• AI recommendations should not be the sole basis for important decisions
• We continuously work to improve AI accuracy and reduce bias, but perfection cannot be guaranteed
• You should verify AI-generated information independently when making important decisions

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, , which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our

We implement comprehensive security measures including end-to-end encryption, role-based access controls, and regular security audits to protect your data.

9. Intellectual Property Rights

9.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by Cari Global, Inc. and are protected by international copyright, trademark, patent, and other intellectual property laws. This includes:

• Software, algorithms, and technical implementations
• User interface designs and user experience elements
• AI models, training data, and machine learning algorithms
• Trademarks, logos, and branding materials
• Documentation, help content, and educational materials

9.2 Your Content and Data

You retain ownership of your personal data and content. However, by using our Service, you grant us:

• A license to use your data to provide and improve our services
• Permission to process your content for AI analysis and safety filtering
• The right to share your data with government agencies as required for mission participation
• Authorization to use anonymized data for research and platform improvement

9.3 Third-Party Content

Our Service may include content from third parties, including government agencies and other users. You are responsible for respecting the intellectual property rights of others and not infringing on their rights.

10. Service Availability and Modifications

10.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend the Service for:

• Scheduled maintenance and updates
• Security patches and system improvements
• Emergency repairs and technical issues
• Government-mandated shutdowns or restrictions

10.2 Service Modifications

We reserve the right to modify, update, or discontinue any part of our Service at any time. We will provide reasonable notice for significant changes that may affect your use of the Service.

10.3 Offline Functionality

Our mobile application includes offline capabilities. However, some features may require internet connectivity, and offline data may not be fully synchronized until you reconnect to the internet.

11. Limitation of Liability and Disclaimers

11.1 Service Disclaimers

Our Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of AI recommendations
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding the availability or functionality of government integrations

11.2 Limitation of Liability

To the maximum extent permitted by law, Cari Global, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from your use or inability to use the Service
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from government actions or policy changes
• Damages resulting from third-party conduct or content

11.3 Government Services Disclaimer

We facilitate access to government services but do not control government processes, decisions, or policies. We are not responsible for:

• Government decisions regarding mission approval or completion
• Changes in government policies or regulations
• Delays or issues with government processing
• Government agency terms, conditions, or requirements

12. Indemnification

You agree to defend, indemnify, and hold harmless Cari Global, Inc., its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any applicable laws or regulations
• Content you submit or transmit through the Service
• Your participation in government missions or activities

13. Termination and Account Suspension

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination:

• Your account will be deactivated and your data will be deleted according to our Privacy Policy
• You will lose access to all Service features and your verifiable credentials
• Some data may be retained as required by law or for legitimate business purposes
• You may not be able to recover your account or data after termination

13.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms or our Privacy Policy
• Fraudulent or illegal activity
• Abuse of the Service or other users
• Security concerns or unauthorized access
• Government or legal requirements

13.3 Effect of Termination

Upon termination, all rights and licenses granted to you will cease immediately. You must stop using the Service and may not create a new account without our permission.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction in which Cari Global, Inc. is incorporated, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court to prevent irreparable harm.

14.3 Government Disputes

Disputes related to government services, missions, or policies may be subject to different resolution procedures as determined by the relevant government agency or applicable law.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. We will notify you of changes by:

• Posting the updated Terms on our website
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice in our mobile application
• Updating the "Last updated" date at the top of these Terms

Your continued use of the Service after any changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

16. Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: